Improve the Customer Shopping Experience with Omnichannel Payments From CardConnect

 

It seems everyone is coming up with a “5 Reasons To” blog lately. Our goal for our blog is to provide some valuable insights to our readers first, then to show how we fit into those insights. It’s a win/win – you get a valuable bit of industry info, we get the opportunity to showcase how we can help your business improve.  We found CardConnect’s own Senior VP of Technology, Nick Aceto recently wrote an article on “Top 5 Reasons a business can benefit from implementing an omnichannel payment platform“. All of these reasons are geared towards improving the customer shopping experience.

Nick’s Top 5 reasons are:

1. Deeper customer engagement. If you want to keep your customers coming back, give them the simple and seamless checkout experience they expect which means giving them options for making payments.

2. Increased sales. When shopping is convenient, customers are more likely to make purchases. The more options you offer, the more opportunity you have to increase sales.

3. Transactions processed anytime, across any channel. We’ve talked about the importance of improving the customer experience, but let’s not forget how helpful multiple sales channels can be to the business itself. If you own a brick-and-mortar but have an online shop, you can still make sales when the store isn’t even open.

4. Merchant flexibility beyond POS. Another win for the business owners! With an omnichannel payment platform, you can manage transactions from more places than just your point-of-sale terminal.

5. Data security. An omnichannel platform with strong security solutions can protect your business and all of its sales channels, while giving your merchants peace of mind.

Top 5 Reasons For Choosing Emerald Isle

1. Emerald Isle offers the highest level of security available in the industry through CardConnect and First Data. But we take this a step further by helping you complete your PCI compliance documentation. We actually help you eliminate a monthly non-compliance PCI charge by doing this for you. Who else does this? No one that we know of! You are our customer, and we look to build a deeper customer engagement.

2. Our POS Systems and Support Structure set us apart from the competition. We’ve been in the industry for over 20 years providing local – real time – support. When you call, you are not redirected to a call center … you get our local support on the phone. We build strong relationships with our clients and always have your backs. We help keep your systems on-line to increase sales.

3. Technology, Technology, Technology. Staying on top of the latest tech in any industry is critical to your business’s success. We do the heavy lifting by keeping up with the latest requirements, equipment and capabilities. If the “latest gadget” is going to benefit you directly with an incremental improvement to your bottom line, we’re going to let you know. If it isn’t … we aren’t. Undersatnding omnichannel sales can be confusing. We help you build your omnichannel sales process.

4. We align our goals with your goals. How many times have you thought of a company as “tone deaf” – they don’t listen to our needs … don’t provide the service level we need. When we get to know you, we are as much deciding if we are the “right fit for you” as we are deciding “you are the right fit for us”. We absolutely guarantee that we will do what we say because we only say what we do. We will help design the flexibility into your merchant account you need.

5. The Customer, the Customer, The Customer – our mantra for the 3 most important things to our business. Providing Data Security should be a given in today’s world of Merchant Services. We would not be where we are in terms of the long term stability and growth we have enjoyed if we ever took our eye off of the customer coming first. We aren’t going to try to impress you with a bunch of techie mumbo jumbo (though we certainly speak that language as well!). We will keep it simple, straightforward and easy to understand … and will always be there when you need us. Contact Us to learn more!

In Conclusions: Why Emerald Isle?

At Emerald Isle it’s all about service. We pride ourselves on our straightforward approach that will either save our customers money on fees and transactions, or provide a much higher level of service than what you are accustomed to.

Our Offer:

We will provide a no cost, no obligation review of your current Merchant Services expenses. In over 90% of the instances we have provided this service, we have found fees and charges that the business owner paid without realizing they either were receiving no benefit from the fee, or they were duplicate fees. Our approach is to help you determine what you need to pay for … eliminate extra fees and charges … provide excellent ongoing service … and be a true partner in your success. If this sounds like the sort of company you would like to be associated with, feel free to Contact Us today!